FAQ

Frequently Asked Questions

General Questions

Everything You Need to Know About Our Dog Waste Removal Service
1. What areas do you service?

We currently provide dog waste removal services in Mansfield, Easton, Norton, Sharon, Foxboro, Walpole, Canton, Bridgewater, East Bridgewater, West Bridgewater, Wrentham, Franklin, Norfolk, North Attleborough, Attleboro, Norwood, Medfield, Raynham, Taunton, Bellingham, Stoughton, Millis, Dedham, Avon, Randolph, Uxbridge, Hopkinton, Medway, Blackstone, Mendon, Hopedale, Holliston, Sherborn, Brockton, Dover, and Plainville Massachusetts. We are continuously expanding, so stay tuned if you live outside these areas! If you’re unsure whether we cover your location, contact us for more details.

No, you do not need to be home during service. As long as we have access to your yard, we can complete the cleanup. If your yard has a gate or security code, please provide that information when signing up to avoid delays. If your dog is friendly, they can be outside while we clean—just let your technician know in advance.

The frequency of service depends on the number of dogs you have and your personal preference. We offer:

Twice a week – Best for multiple-dog households
Weekly cleanups – Most popular option
Bi-weekly cleanups – Budget-friendly option for low-waste yards
One-time cleanups – Perfect for events or seasonal yard maintenance

If you’re unsure which plan is right for you, request a free quote, and we’ll help you choose the best option.

We bag and dispose of all pet waste responsibly and we place waste in your trash bins after we have ensured it is double bagged. If no trash bin is available, we will leave the bags in a neat pile by your fence or another reasonable location.

Signing up is easy! Simply:
Enter your zip code on our Quote page.
Select your preferred service frequency
Schedule your first cleanup
Sit back and relax while we do the dirty work!

Billing & Payments

6. How do I pay for services?
We process payments through our secure client portal. You can pay via credit card, debit card, or ACH transfer.
We bill customers on the 1st of each month before services are provided. For one-time cleanups, payment is collected after the job is completed.
No! We believe in flexibility and convenience. Our services are contract-free, and you can cancel anytime without penalties.
Refunds are not provided once a service has been completed. If you’re ever dissatisfied with our work, please contact us, and we’ll make it right!

Yes! We offer:
✅ First Cleanup Free – When you sign up for recurring service


✅ Military & First Responder Discount – Thank you for your service! Please message us with proof of service at business@scooping-paws.com

✅Senior Citizen Discount – Thank you for being part of our community! 


✅ Referral Bonus – Refer a friend and you both will get a $10 coupon

Service & Scheduling

11. What time will you arrive?
We do our best to provide a 45-minute notice before arriving, but we cannot guarantee exact appointment times. Service times depend on the number of cleanups scheduled for the day.
If your cleanup day falls on Christmas, Christmas Eve, the 4th of July, New Year’s, or Thanksgiving, we will skip that day and provide double service the following week. You will still be charged the normal amount, as the total waste collected remains the same.
Yes! We work rain or shine, as long as conditions are safe. If extreme weather (heavy snow, ice storms, or severe thunderstorms) makes cleanup impossible, we will reschedule or double up service the following visit.
We understand that plans change. If you need to reschedule or skip a service, please notify us at least 24 hours in advance, and we’ll accommodate your request.
Yes, you can pause your service for vacations or seasonal breaks. Simply contact us, and we’ll adjust your schedule accordingly.

Health & Safety

16. Do you disinfect your tools?
Absolutely! We use kennel-grade disinfectants to sanitize all equipment after every job. This prevents the spread of bacteria, viruses, and parasites, ensuring your yard stays safe for your family and pets.
Yes! Contrary to popular belief, dog waste does not act as fertilizer. In fact, it contains harmful bacteria that can damage grass, create brown spots, and attract pests. Regular cleanups keep your lawn healthy and safe.
Yes. Dog waste carries bacteria, parasites, and viruses such as E. coli, roundworms, and parvovirus, which can pose serious health risks to pets and humans—especially children. That’s why regular cleanups are essential for a safe, sanitary yard.

Managing Your Account

19. How do I update my billing or service details?
You can manage your subscription, update payment info, and adjust your service plan through our client portal. If you need assistance, feel free to call or email us.
You can cancel anytime without penalties. Simply contact us at least 24 hours before your next scheduled cleanup, and we’ll process the cancellation.

Get a Cleaner, Fresher Yard Today!

Say goodbye to pet waste and hello to a spotless yard! Our hassle-free, reliable dog waste removal service keeps your outdoor space clean and sanitary—so you can enjoy more time with your pets. No contracts, no stress—just a cleaner yard!
Get A Quote Now